Information & Communications Technology Directorate
The Information and Communication Technology (ICT) Directorate of Bolgatanga Technical University (BTU) was established in September, 2020 to strategically manage and support the technological infrastructure and digital services that enable teaching, learning, research, and administration within the institution. Its primary role is to facilitate academic and administrative operations, drive digital innovation, uphold IT governance and security standards, boost operational efficiency, and deliver a seamless technology experience for users.
Directorate Units
🔧 Technical Support Unit
- Install, maintain, repair and support institutional hardware including desktops, laptops, printers, projectors, scanners, routers, switches, servers, racks, UPS systems, storage devices, and smartphones
- Provide technical support to staff and students of the university, including training
- Provide technical support to lecture rooms and public spaces fitted with hardware
🌐 Networking & Infrastructure Unit
- Install, maintain, repair and support institutional network infrastructure including access points, radio devices, routers, switches, servers, racks, UPS systems, storage devices, and network cards
- Provide networking support to staff and students including BTU Network User Registration and BTU Network Connectivity Troubleshooting
- Provide policy guidance for institutional decision-making
🌐 Web & Applications Unit
- Planning, design, development, and testing of new systems
- Deployment and support for systems; Troubleshooting and debugging applications
- Monitoring, updates, upgrades of existing systems and security
- Server engineering and admin responsibilities; End user support and training
- Management of the university website and all web applications
- Management of Management Information System (MIS) and Support Services
💻 Academic Support & eLearning Unit
- Development of a strategic eLearning plan
- Gather information and course elements from staff and departments
- Develop and design e-Learning material with instructional designers, graphic designers, and programmers
- Coordinate and review educational content and incorporate current technology in developing specific eLearning curricula
- Support deployment of learning programs including uploading and updating course content and learner notification text
- Provide training to individuals and user groups
- Coordinate technical aspects of eLearning to various departments as required
Established
September 2020 — strategically created to manage and support the technological infrastructure and digital services of the University.
Core Mandate
Facilitate academic and administrative operations, drive digital innovation, uphold IT governance and security standards, boost operational efficiency, and deliver a seamless technology experience for users.